Terms of Service

1. Service Description

CogniGuide is an AI study tool that converts documents and notes into interactive mind maps, flashcards, and quizzes. Free accounts include a weekly creation allowance, with a daily limit. Paid plans include unlimited creations, subject to fair use.

2. Accounts

You are responsible for maintaining the confidentiality of your account and for all activities that occur under it. You must provide accurate information and notify us of any unauthorized use.

2.1 Study Reminder Emails

Study reminders are enabled by default for free accounts. After you save study material, we may send up to two follow-up emails about that material, approximately one day and five days later, if you have not returned. The reminders contain a link to your saved material and stop when you return to study. Delivery is subject to account eligibility and sending limits.

You can unsubscribe using the link in any reminder. This does not affect access to CogniGuide, your saved materials, or essential sign-in and billing emails. Acceptance of these terms does not replace separate consent where applicable law requires it.

3. Acceptable Use

Do not misuse the service, attempt to reverse engineer, or use it to create harmful or illegal content. We may suspend or terminate access for violations.

4. Payments, Renewals, and Cancellation

4.1 Subscriptions and Renewals

CogniGuide is offered as a subscription service. Subscriptions renew automatically at the end of each billing period unless you cancel before renewal. Prices, plan features, credit limits, and usage caps are described at checkout and/or in your account dashboard and may change as permitted by law.

4.2 Plan Limits and Feature Caps

Your plan may include limits such as maximum mind map size, maximum flashcards per deck, export limits, or other usage caps. These limits are part of the service. Requests for outputs beyond these limits (for example, requesting more flashcards than the per-deck maximum) are not a service malfunction.

Unlimited creations on paid plans are intended for personal study and teaching and are subject to fair use. To prevent abuse, such as automated, bulk, or resale use, each paid plan has a monthly usage ceiling measured in credits, described on the pricing page. If you reach it, creating pauses until your plan renews; your saved materials remain available. We may contact you, or limit accounts, where usage indicates abuse.

4.3 Cancellation

You can cancel at any time from your account settings (or by contacting support). Cancellation stops future renewals; it does not retroactively refund prior charges. You will continue to have access through the end of your current billing period unless stated otherwise at checkout.

5. Refunds & Disputes

5.1 General Policy

Except where required by law or described in this section, payments are non-refundable and we do not provide refunds or credits for partial billing periods, unused time, unused credits, or unused features.

Our payments are processed by Paddle.com, which acts as reseller and Merchant of Record for your purchase. Paddle's buyer terms and refund policy also apply, and nothing in this section limits your rights under them or under applicable consumer law.

5.2 When the Service Does Not Work

The service does not materially work as described when, for example, creations repeatedly fail, stop before finishing, or cannot be made from supported files. If this happens to you, contact us within 14 days of the initial purchase or renewal:

• if our support team cannot resolve the issue within a reasonable time, you may request a refund of that payment;
• if we resolve the issue, we will not owe a refund, but where the issue kept you from using the service for a meaningful part of your billing period, we may offer a refund, extra time on your plan, or another remedy at our discretion.

We may request information reasonably needed to diagnose and verify the issue (such as error messages, timestamps, device/browser details, or examples).

5.3 Not Refundable: Output Preference, Expected Results, or Misunderstood Limits

CogniGuide uses AI to generate study materials. AI outputs can vary and may be concise, incomplete, or not meet your preferences. Refunds will not be provided solely because:

• you dislike the style, level of detail, or quality of an AI-generated mind map, flashcard deck, or quiz;
• the output does not match subjective expectations or intended academic outcomes.

This does not cover creations that fail or stop before finishing; those are handled under Section 5.2.

5.4 Chargebacks and Billing Errors

If you believe a charge was made in error, was duplicated, or was unauthorized, contact us first at contact@cogniguide.app so we can help quickly. Unauthorized charges will be refunded after we reasonably confirm the issue. Initiating a chargeback without first contacting us may result in suspension of your account while the dispute is investigated.

5.5 How to Request a Refund

To request a refund, email contact@cogniguide.app from the account email address and include:

(a) your order email/receipt details, and

(b) a brief description of the issue.

6. Content

You retain ownership of your content. You grant us a limited license to process it for the purpose of providing the service. We do not claim any rights to your underlying materials.

7. Disclaimers

The service is provided "as is" without warranties of any kind. We do not guarantee accuracy or fitness for a particular purpose. AI-generated outputs may be inaccurate, incomplete, or vary between runs; you are responsible for reviewing outputs before relying on them.

8. Liability

To the maximum extent permitted by law, we will not be liable for any indirect or consequential damages arising from your use of the service.

9. Contact

Questions? Contact us at contact@cogniguide.app.