Instant AI Customer Support Quiz Generator
Stop relying on static role-play scripts. Upload your service documents or type a prompt, and our AI instantly generates custom quizzes complete with detailed explanations for every answer choice.
No credit card required
PDF, Word & LMS downloads require Plus or Pro.
Trusted by learners from top universities
CogniGuide at a glance
- What you get
- Multiple-choice quizzes with an explanation for each answer. Free: up to 10 questions per quiz (20 on your first 3 creations). Plus: up to 30.
- Exports
- Practice online on any plan. Plus downloads quizzes as PDF, Word, QTI and Moodle XML.
- Price
- Free plan: 5 creations a week, up to 3 a day. Plus: $9.99/month or $99.90/year (USD; local prices at checkout).
- Sign-up
- A free account is required before you create anything (Google or email). No credit card.
- What you can upload
- PDF, Word (.docx), PowerPoint (.pptx), plain text or Markdown, and images (PNG, JPG, WebP, GIF), or type a topic. One file per creation on the free plan; several at once on Plus.
How it compares: vs Knowt · vs Quizlet · vs NotebookLM · vs Mapify
Drive Agent Mastery with Precision Assessment
Move beyond basic compliance checks. Our platform leverages your specific operational data to create assessments that build true competence.
Turn Training Materials into Exams
Upload internal FAQs, SOP documents, or process manuals directly, ensuring quizzes perfectly mirror your current operational reality and standards.
Deep Dive with Explanatory Feedback
Every question comes with comprehensive justifications, transforming simple knowledge checks into powerful explanation-based learning sessions for deeper retention and understanding.
Simulate Real Support Scenarios
Assess proficiency across complex, multi-step ticketing situations, ensuring your team is prepared for high-stakes customer interactions before they happen live.
From Documentation to Demonstrated Skill in 3 Steps
Creating targeted training material has never been faster or more precise.
- 1
Upload Your Resources or Prompt
Input existing PDFs, DOCX files, or PowerPoint slides containing your support protocols, or simply provide a detailed text prompt defining the required scenarios.
- 2
AI Generates High-Fidelity Quizzes
Our engine analyzes your specific content to formulate precise multiple-choice questions and robust answer keys, focusing on critical knowledge areas identified in your source material.
- 3
Practice, Assess, and Export Mastery
Test agents interactively with immediate feedback, or export the finalized assessment package in formats like PDF, Word, QTI 2.1, or Moodle XML for seamless LMS integration.
The Authority in Custom Customer Support Assessment
Creating effective customer support quizzes requires material fidelity. Generic tests fail to cover nuanced company policies or specific escalation paths. Our AI platform ensures your generated customer support quizzes with explanations are derived exclusively from your proprietary documentation, solidifying knowledge retention through active recall and detailed feedback loops crucial for high-quality service delivery.
- Generate assessments based on current service level agreements (SLAs).
- Utilize AI to identify weak points in existing training documentation.
- Ensure every agent receives feedback tailored to the material they learned.
Focusing on explanation-based learning drastically improves the transfer of knowledge from training modules into real-world customer interactions.
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Frequently Asked Questions
Addressing your concerns about custom quiz generation and platform capabilities.
How does the AI ensure the quiz aligns with my specific support policies?
The AI functions as an expert extractor. It cross-references the text within your uploaded documents (SOPs, manuals) against its question-generation model, ensuring that every question and the corresponding correct answer directly reflect the information present in your source material.
What file formats can I upload to generate a custom quiz?
We support robust input formats including PDF, DOCX, and PowerPoint presentations. You can also simply type in the text or paste content directly into the prompt box.
Can I use these AI-generated quizzes offline or import them into our Learning Management System (LMS)?
Absolutely. Our platform supports exporting your finalized assessments into industry-standard formats: PDF for printing, Word (DOCX) for easy editing, QTI 2.1, and Moodle XML for direct import into various LMS environments.
Is there a cost associated with using the platform for creating support assessments?
The platform offers a free tier allowing you to test the AI capabilities. For high-volume generation, advanced AI model access, and increased credit limits, we offer paid subscription plans.